--- title: Autonomous Customer Care for eCommerce --- [![Netomi Logo](https://ai.netomi.com/hs-fs/hubfs/Netomi%20Logo%20(1)-1.png?width=150&height=61&name=Netomi%20Logo%20(1)-1.png "Netomi Logo")](http://www.netomi.com) [Add a button link here](https://www.hubspot.com/) [Add a button link here](https://www.hubspot.com/) ## Autonomous Customer Care for eCommerce Netomi’s patented AI automatically resolves 80%+ of your routine customer service tickets. [![Let's Connect!](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/5525585/c06fae0c-5af0-4e9e-9d2b-7140d0123dba.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/5525585/c06fae0c-5af0-4e9e-9d2b-7140d0123dba) ![ecom](https://ai.netomi.com/hubfs/ecom.png) Want to grow loyalty and drive revenue? Great customer service is now the way to stand out. 75% Online shoppers who expect help within five minutes 95% Consumers who cite support as important in their loyalty 61% Consumers who have switched brands due to poor support --- ## Win customer support with AI ![200w (5)](https://ai.netomi.com/hs-fs/hubfs/200w%20(5).webp?width=110&height=110&name=200w%20(5).webp) #### Personalize Recommendations Our AI can understand shopper preferences to curate highly personalized recommendations. ![200](https://ai.netomi.com/hs-fs/hubfs/200.webp?width=110&height=110&name=200.webp) #### Reduce Returns Our chatbot can preemptively intervene to prevent a return from ever happening. ![200w-2](https://ai.netomi.com/hs-fs/hubfs/200w-2.webp?width=110&height=110&name=200w-2.webp) #### Real-time Order Management Provide order status, facilitate return requests and track refund status in seconds. --- #### Netomi's insights on how eCommerce companies are performing on their customer support metrics #### [Response Time](https://ai.netomi.com/hubfs/Artboard-Copy-6.jpeg?hsLang=en) #### [Regional Performance](https://ai.netomi.com/hubfs/Artboard-Copy-6.jpeg?hsLang=en) #### [Top Performing companies](https://ai.netomi.com/hubfs/Artboard-Copy-6.jpeg?hsLang=en) ### Our AI is quick & easy to implement - Launch quickly by leveraging our pre-trained AI and out-of-the-box skills. - There’s no agent re-training or new platforms to learn. There’s zero coding required. [![Schedule Demo](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/5525585/97e52cbd-8e06-420a-9d1f-f8ba4cbb25d8.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/5525585/97e52cbd-8e06-420a-9d1f-f8ba4cbb25d8) Latisha Bray, Head of Customer Support at Megabus, talks about the ease of implementation. ### Handpicked resources for you: #### [Read our latest blog on why hiring customer service agents is harder than ever](https://www.netomi.com/hiring-customer-service-agents) #### [Find out the return on investing in AI for customer service](https://www.netomi.com/roi-calculator) #### [Learn about how AI can address CX challenges in retail](https://ai.netomi.com/hubfs/Content%20Library/top-customer-services-concerns-in-retail-eBook.pdf?hsLang=en) ### Trusted by analysts | | ### [![](https://lh4.googleusercontent.com/sQpZ8tITz5IsWstAnSuwCXokDgXtsvBSrvLFqKqrRCBSlolf1P3_VSEKDGi9RfOWUffvn6aCs1qwfBAAaOpK0TlfHGZFjwUkoLS_2QH6VrFiSgL9C9IccO-y202sgpW_azp4lI6U-Tc)](https://www.netomi.com/were-featured-in-forresters-new-tech-conversational-ai-for-customer-service-report) | ### [![](https://lh4.googleusercontent.com/6tkxxpXaYqeYUn8XHtLtkDPfWoSgUz9rc4nneDlZbFyX_xte97H46hhD2d9LUNQb-pvHqFhDy8OOpRq8TO1EL4LTgX0Ysguru6NCQLCm8Tq47GQbVQh1FJh5aeg-xKEqPEV5Dh7E0uE)](https://www.netomi.com/netomis-msg-ai-named-a-2019-cool-vendor-in-crm-customer-service-and-support-by-gartner) | | | --- | --- | --- | --- | *You want a seamless Zendesk chatbot experience? That's Netomi. Their bespoke AI takes your automation rate to a level that's a cut above other providers. This is their core. This is what they do and they are very good at it. That's why we wholeheartedly recommend Netomi as our premier partner.* ![Zendesk](https://ai.netomi.com/hubfs/Zendesk.png) Greg Dreyfus Platform Architects Team Manager at Zendesk #### Schedule a demo: *\* We're running a special offer for new customers thru October 31. If you sign a one-year contract and deploy on at least one channel, we will give you three months free of our highly accurate AI technology.* [Follow us on Facebook](https://www.facebook.com) [Follow us on LinkedIn](https://www.linkedin.com) [Follow us on Twitter](https://www.twitter.com) [Follow us on Instagram](https://www.instagram.com) © 2022 Netomi. All rights reserved ## Team Member Name ![team-member](https://cdn2.hubspot.net/hubfs/5377389/theme/images/stock-images/team-member-1.png) Team member bio information. ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://5525585.fs1.hubspotusercontent-na2.net/hubfs/5525585/Megabus%20testimonial.mp4", "dateModified" : "2022-05-27T14:59:37.746Z", "description" : "", "duration" : "PT1M45S", "height" : 1080, "name" : "Megabus talks abut the ease of implementation with Netomi", "thumbnailUrl" : "https://5525585.fs1.hubspotusercontent-na2.net/hubfs/5525585/Megabus%20testimonial.mp4/medium.jpg", "uploadDate" : "2021-09-28T19:31:13.542Z", "width" : 1920 } ```